The deal between us.

You're responsible for what happens in your account. Keep your sign-in credentials safe, don't share them, and notify us if you believe your account has been accessed without authorization.

You must be at least 18 years old and represent a legitimate business to use Laddr. Accounts found to be operating fraudulently or for non-business purposes will be terminated.

Laddr is a paid service. You agree to pay the fees listed on your selected plan, including the one-time setup fee (non-refundable) and the recurring monthly subscription, billed in advance through Stripe.

Subscriptions auto-renew month to month until canceled. You can cancel at any time from your billing settings; cancellations take effect at the end of the current billing period. There are no termination fees and no refunds for partial months.

Money-back guarantee

If LARA does not pick up at least one job you would have missed in your first 30 days, we will refund your one-time setup fee. Setup fee refund only — monthly subscription is not eligible for the guarantee.

You agree not to use Laddr to:

• Send spam or unsolicited communications
• Misrepresent your business or impersonate others
• Violate any law (including TCPA, CAN-SPAM, GDPR)
• Solicit reviews via fake or paid customers
• Resell, white-label, or sublicense the Service without our written consent
• Reverse-engineer, scrape, or attempt to extract our models or data
• Interfere with or compromise the security of the Service

Violations may result in immediate suspension or termination of your account.

Laddr (the platform, code, models, content) is and remains our property. Your data — call recordings, transcripts, contacts, leads, reviews — remains yours. You grant us a license to use your data solely to operate the Service for you.

We do not train our models on your private data unless you explicitly opt in via your settings.

Laddr integrates with third-party services (Twilio, OpenAI, Stripe, etc.) to deliver functionality. Your use of those integrations is also subject to their terms and privacy policies.

We're not responsible for third-party outages, but we work hard to surface them transparently in the Service status page when they affect you.

You can terminate your account anytime from billing settings. We can terminate your account if you materially breach these Terms — including non-payment, abuse, or violation of acceptable use — generally with 30 days' notice unless the breach is severe (in which case immediately).

Upon termination, we'll retain your data for 90 days to allow reactivation, then delete it. You can export your data at any time before that window closes.

We work hard to keep Laddr reliable, but the Service is provided "as is" without warranties of any kind, except where prohibited by law. Specifically: we don't guarantee the Service will be uninterrupted, error-free, or that LARA will always handle every call perfectly.

What we do guarantee: 99.5% uptime SLA on the Core and Scale plans, with credits applied if we miss it. Details in your customer dashboard.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim.

We're not liable for indirect, incidental, special, or consequential damages — including lost profits, lost revenue, or business interruption — even if we've been advised of the possibility.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Disputes will be resolved in state or federal courts in Erie County, New York.

Both parties waive the right to a jury trial and to participate in class actions. If a court finds any provision unenforceable, the remaining Terms remain in effect.

We may update these Terms from time to time. Material changes are announced 30 days in advance via email and a banner in the dashboard. Continuing to use the Service after the effective date of changes means you accept the new Terms.

Legal questions or notices: legal@useladdr.com

Mailing address: Laddr Inc., 1234 Main St., Buffalo, NY 14216, USA