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Architecture, RAG, voice agents, and the technical decisions behind a safe AI front desk for trades businesses.
Will Customers Trust an AI Receptionist at Your Plumbing, HVAC, or Electrical Company?
Yes, when it acts like a fast, honest, well-trained front desk. No, when it pretends to be human, traps callers in a script, or guesses its way through real service problems.
Colin Lawless·May 4, 2026·13 min read
RAG for Contractors: Why Freshness, Guardrails, and Citations Matter
A safe website chatbot for trades businesses is not a generic model trained on a site. It is a domain-locked retrieval system that answers from current business evidence and knows when not to answer.
Colin Lawless·May 4, 2026·13 min read